Terms and Conditions

Delaney Voice Consultancy Terms and Conditions

1. Introduction These Terms and Conditions govern your use of Delaney Voice Consultancy’s services and website. By using our services, you agree to these terms.

2. Services Delaney Voice Consultancy offers vocal coaching and communication consultancy services, including 1:1 sessions, workshops, and online courses. Details of services and pricing are outlined on our website.

3. Bookings

  • All bookings are subject to availability and confirmation.

  • Payment is required to secure your booking.

  • By booking, you agree to the terms outlined here.

4. Cancellations and Refunds

  • Client Cancellations:

    • Cancellations made more than 48 hours in advance will be refunded in full.

    • Cancellations within 48 hours of the session will not be refunded.

  • Consultancy Cancellations:

    • If we need to cancel a session, we will offer a full refund or reschedule at your convenience.

5. Payment

  • Payments must be made in advance through the approved payment methods listed on our website.

  • All prices are inclusive of applicable taxes unless stated otherwise.

6. Liability

  • Delaney Voice Consultancy is not liable for any indirect, incidental, or consequential damages resulting from our services.

  • Our advice and coaching are tailored to individual needs, but results may vary.

7. Intellectual Property

  • All materials provided during sessions or workshops remain the intellectual property of Delaney Voice Consultancy.

  • You may not reproduce, distribute, or share these materials without written permission.

8. Code of Conduct

  • Respect and professionalism are expected in all interactions.

  • Delaney Voice Consultancy reserves the right to terminate services if behaviour is deemed inappropriate or disruptive.

9. Changes to Services We reserve the right to modify or discontinue any service without prior notice. We will inform clients of significant changes affecting their bookings.

10. Disputes Any disputes arising from these Terms and Conditions will be governed by and interpreted in accordance with the laws of England and Wales, and you agree to submit to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us For any queries or concerns regarding these Terms and Conditions, please contact us via the form here.

Please see below for our Privacy Policy

Privacy Policy

Delaney Voice Consultancy Privacy Policy

1. Introduction Delaney Voice Consultancy is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or use our services. By using our website, you consent to the practices described in this policy.

2. Information We Collect We collect both personal and non-personal information:

  • Personal Information: Includes your name, email address, phone number, billing address, and payment details when you book a service.

  • Non-Personal Information: Includes data about your interactions with our website, such as IP address, browser type, and pages visited.

3. How We Use Your Information We use the information collected to:

  • Provide and manage our services.

  • Process payments and send invoices.

  • Communicate with you regarding bookings, queries, or updates.

  • Improve our website and tailor our offerings.

  • Comply with legal obligations.

4. Sharing Your Information We do not sell, trade, or rent your personal information. We may share your information:

  • With payment processors to handle transactions securely.

  • When required by law or to protect our legal rights.

  • With third-party services (e.g., scheduling platforms) solely for the purpose of delivering our services.

5. Data Security We implement robust measures to protect your data, including encrypted transmissions and secure storage solutions. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies Our website uses cookies to enhance user experience and analyse site usage. You can disable cookies in your browser settings, but some features of our website may not function properly.

7. Your Rights You have the right to:

  • Access the personal information we hold about you.

  • Request corrections to inaccurate or incomplete data.

  • Request the deletion of your personal data, subject to legal obligations.

  • Withdraw consent for data processing.

8. Third-Party Links Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to read their policies.

9. Contact Us If you have questions about this Privacy Policy, please contact using the form here.